Terms and Conditions 1. About By using any service of Skittlesketch you (the client) agree to be bound by the terms and conditions listed below. Any participation in this service will constitute acceptance of this agreement. These terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or agree to the commencement of any work with Skittlesketch. If you do not agree to abide by these terms and conditions, please do not use this service. If you do not understand any part of these terms and conditions or you need further clarification on any of the points within this document, please contact me by email at: contactskittlesketch@gmail.com 2. Definitions Molly/Illustrator/me/I, trading as Skittlesketch The Client = You, the organisation, person, group, company, commissioning Skitlesketch. Project = All work/services undertaken by Skittlesketch for the client. Third Parties = Any other person/organisation/group/company. Terms of Agreement = The agreed terms prepared by Skittlesketch documenting the deliverables and duties of both Skittlesketch and the client, before commencement of a project. Consultancy = Advice given within my field of expertise. Prepaid = Services paid for in advance of completion Revisions = Any minor adjustments, minor ‘tweaks’ or minor changes, deemed necessary by the client. 3. Commencement of Work a) The client acknowledges that they have had the opportunity to carefully read through these terms and conditions before any project commences. b) The client accepts that these terms and conditions supersede that of their own or of any other. c) The client has authority and permission to commission the services of Skittlesketch for and on behalf of themselves, their organisation, business, group or associates, as appropriate. d) Unless otherwise agreed in the brief, in writing and prior to commencement of the project, Skittlesketch does not include any extra costs associated with or liaising with, any client third parties. For example, other illustrators, copy writers, printers, designers, editors or website developers. e) All communication by both parties is undertaken remotely, through email, messenger services, SMS, telephone or Skype etc. Unless otherwise agreed in writing. Any requested in person (face-to-face meetings) will be agreed and scheduled prior to the commencement of each project. In person meetings are subject to an extra charge by Skittlesketch at an hourly rate of $57.49. Depending upon the meeting location and travel logistics, Skittlesketch may also levy a charge to the client for reasonable travel/accommodation expenses. f) Skittlesketch reserves the right to refuse to undertake any project that is deemed illegal or immoral. 4. Cancellation a) The client has the right to cancel or terminate any project at any time. b) In the unlikely event that Skittlesketch should suffer from reasonable circumstances beyond their control, (such as; illness, acts of God, personal trauma, technical difficulties etc.) that may render the project incomplete or delayed. In this circumstance, Skittlesketch reserve the right to request that the client agrees to either: Reschedule the project consultation, project deadline or agreed completion date. Or Allow Skittlesketch to outsource the project to another illustrator for completion. In this instance, the project will be outsourced under these terms and conditions and at no extra charge to the client. 5. Project Process a) Skittlesketch may need to discuss the project, ideas, seek answers to questions or refer to the client throughout the project process. b) It is agreed that it is the responsibility of the client to ensure that the brief provided is completed and sent to Skittlesketch providing the relevant and correct information (including, text, logos, photographs, etc.) as reasonably requested, in order to complete the project successfully.. Any further text, information, logos, photographs or image files used to describe or be used in the client’s product/service are to be provided to Skittlesketch and considered part of a revision if provided after the initial brief is submitted. c) The client accepts that any delay in providing information that Skittlesketch has requested or any delay in communications that Skittlesketch experiences in dealing with the client, may result in incompletion and deadline delays for the project, for which Skittlesketch cannot be held liable. d) Skittlesketch will submit all projects and drafts to the client in PNG/JPEG/PDF/PSD/INDD files depending which suits best - and by email, unless otherwise agreed in writing. e) The client is expected to read carefully through all drafts of any project. Particularly in the event of going to public. The client takes all responsibility for checking that spellings, names, terminology and industry references are correct. f) Skittlesketch is not responsible or liable for how the project is used or distributed once the final draft has been approved. All material supplied by the client is assumed to be accurate, correct and free from copyright. g) Skittlesketch will endeavour to ensure that all facts and statements within their work are true and Skittlesketch will never knowingly infringe upon any copyright of a third party. However, it remains the responsibility of the client to ensure that all final drafts of projects are correct and copyright free. 6. Payment a) Payment for all services are to be made in GBP Sterling, unless discussed otherwise. Payment can be made online through PayPal, Or offline, via bank transfer, cash or cheque. The client is responsible for any payment fees incurred, including PayPal charges and international transfers. Account information and payment instruction is included within all invoicing. b) Skittlesketch does not tolerate or accept any charge-back threat or actual charge-back from your chosen payment method, for example, your credit card or PayPal. In the event that a charge-back threat is made or is placed, Skittlesketch reserve the right to report the incident to any credit reporting agencies. In this event, copyright of any work, will remain the intellectual property of Skittlesketch. 7. Confidentiality a) Skittlesketch will not discuss or disclose the client’s organisation/business matters with any third party. This, except in the instance of being required to do so by law or as a necessity within a working capacity, such as and for example, in the instance of entering into discussions on behalf of the client with other editors and printers etc. b) Skittlesketch is available to sign non-disclosure agreements or confidentiality agreements when required to do so. In this eventuality, it is the responsibility of the client to produce, distribute and pay for all associated costs and expenses. 8. Intellectual Property Ownership a) Upon completion, copyright of each project belongs to the client. This unless, in the event of outstanding balance or dispute. In this instance, copyright will remain with Skittlesketch until the account has been settled and or the dispute resolved. b) The client cannot resell, distribute, publish or use any copy, content or illustration by Skittlesketch, until all outstanding invoices and balances have been paid. c) Upon completion, the author will gain commercial usage and copyright for the illustrations. 9. Claims and Liabilities a) Any claim whatsoever made by the client must be made to Skittlesketch in writing, within 7 days of the project final delivery. b) It is agreed that as a result of the client using the services and advice of Skittlesketch, Skittleskech will take no responsibility or liability whatsoever to either the client or any third party for damages. This includes damages to the client’s profits or any financial loss. c) Skittlesketch take no responsibility or liability for any complaints, claims, litigation or any other incidental and consequential losses or special damages. d) If any section of this agreement shall be unlawful, void, or for any reason unenforceable, then that section shall be deemed severable from this agreement and shall not affect the validity and enforcement of any remaining sections. e) In the event of any breach of express obligations by Skittlesketch, the client’s remedies will be limited to damages. Damages, shall not exceed the fees and expenses paid by the client under both these terms and conditions and the Letter of Agreement. f) These terms and conditions are not transferable by the client to any third party. g) The Letter of Agreement, these terms and conditions and any services provided by Skittlesketch are done so under the laws of England and Wales. Both the client and Skittlesketch exclusively submit jurisdiction to the courts of England and Wales. 10. This section is in addition to the above terms and is specific to : Individual Project Quotations ​ a) Written quotations and price estimates for all services are produced and submitted free of charge. All quotations provided by Skittlesketch are valid for 30 days from the date of submission. b) Quotations are produced by Skittlesketch and are based upon exacting information provided by the client. Any missing or inaccurate information that changes the project in any way, will render the quote void. c) Following quotation approval from the client, the client will sign and return a ‘Letter of Agreement’ This will be prepared by Skittlesketch and it will document the deliverables and duties of both Skittlesketch and the client. This Letter of Agreement is specific to the client’s project and will detail an exact brief, deadlines/timescale, any in person meetings, third party liaisons, revisions and payment information etc. d) The client agrees that Skittlesketch will not commence work on any project without a signed Letter of Agreement in place. e) The client will return the Letter of Agreement to Skittlesketch, via email or post, within 14 days of submission. If the client fails to return the Letter of Agreement within this 14 day period, then the Letter of Agreement becomes void. f) Unless otherwise agreed in writing, the client will pay a 50% non- refundable deposit before commencement of the project. Work will not begin until the 50% non-refundable deposit has been received, nor will be continued if the further two 25% of the payments have not been received. g) The non-refundable deposit is due for payment at the same time as the client returns the Letter of Agreement. h) If the client decides to cancel a project, the 50% non- refundable deposit is non-refundable. In this instance Skittlesketch reserves the right to charge for any time or work expended upon the project, to the date of cancellation. i) If the client wishes to postpone completion of the project after the Letter of Agreement has been signed, Skittlesketch reserve the right to make reasonable judgement as to the feasibility of rescheduling the service and completing the project within a postponed timescale. j) The client agrees that any edits or revisions must take place within the scope of that described in the Letter of Agreement. The process includes 2 drafts, and a final project. The client understand that the first draft is a rough sketch, black and white image that shows the basic ideas for the project. The second draft will be completed in colour with finer detail added. The third and final project will be a completion of the entire project. k) For project quotations Skittlesketch offer up to 2 revisions of each project, at no extra charge. It is agreed that the client will advise Skittlesketch of any first revisions within 7 days of the client receiving the first draft. It is agreed that the client will advise Skittlesketch of any second (and final) revision within 7 days of the client receiving the second draft. If revisions are wanted by the client after the final draft is submitted, the client understands there will be an additional cost of $57.49 to each page/revision. It is agreed that the client will provide clear and detailed instruction regarding any of the aforementioned revisions that the client wishes Skittlesketch to implement. l) If the client does not approve the first draft or request any revision after 7 days of Skittlesketch submitting the first draft, it will be assumed that this draft has been approved. In this instance, the project will be closed and the balance will be due for payment by the client. If the client does not approve the second draft or request any revision after 7 days of Composing Copy LLP submitting the second draft, it will be assumed that this draft has been approved. In this instance, the project will be closed and the balance will be due for payment by the client. Any subsequent revisions or change requests from the client after this time, will be considered as a new project and charged accordingly. m) A 25% is due for payment upon receipt of the first draft, and the final 25% is due for payment upon receipt of the second draft. n) Payment terms for the invoice balance are 30 days from the date of invoice. o) Skittlesketch is entitled to suspend accounts with outstanding balances and no further work will be undertaken by Skittlesketch for the client, until full payment is received. In this instance, future work may be subject to payment in advance. p) Skittlesketch may withhold any information in relation to the project if an invoice remains outstanding and unpaid. q) Invoices outstanding after the 30 day payment term, will be subject to statutory interest charges, will incur debt recovery costs and may be referred to an external debt collection agency. r) Once a project invoice has been paid in full, copyright of the project belongs to the client.

Privacy PolicyLast updated: July 2026Skittlesketch respects your privacy and is committed to protecting your personal information.This Privacy Policy explains how Skittlesketch collects, uses, stores, and protects your personal data when you visit this website, place an order, subscribe to Positive Pals, contact us, or interact with our services.In this policy:“We”, “us”, and “our” refers to Skittlesketch, owned and operated by Molly Denholm-Smith, a UK sole trader.“You” and “your” refers to the person using this website or purchasing our products and services.If you have any questions about this Privacy Policy, please contact:contact@skittlesketch.co.ukInformation We CollectDepending on how you interact with Skittlesketch, we may collect the following information:Information you provide directlyThis may include:NameEmail addressDelivery addressBilling informationTelephone number where providedOrder detailsMessages or enquiries sent through our website or emailInformation provided when joining Positive PalsInformation provided when submitting a pet portrait orderPhotographs and details supplied for personalised artworkStories, submissions, names, or social media details submitted for Positive Pals featuresHow We Use Your InformationWe only use your personal information where there is a legitimate reason to do so, including fulfilling orders, providing services, communicating with customers, and improving our website.Your information may be used for:Processing ordersWe use your information to:process and fulfil purchasesdeliver physical productsprovide digital productscommunicate regarding your ordermanage refunds, returns, and customer supportPositive Pals ClubIf you subscribe to Positive Pals, we may use your information to:manage your membershipprocess paymentssend your monthly editioncommunicate important updatesmanage subscription changes or cancellationssend membership-related emailsIf you submit a story, name, social media handle, or other content for possible inclusion in Positive Pals, this information will only be used for that purpose.You may request to remain anonymous or request that your information is not publicly shared.Pet Portraits and CommissionsFor personalised artwork, we may collect photographs, pet details, reference information, and other information needed to complete your artwork.Reference images and completed artwork may be stored securely for customer service, record keeping, and future requests.Completed artwork may be used in Skittlesketch portfolios, marketing materials, and social media unless confidentiality has been agreed or requested.Marketing CommunicationsIf you choose to subscribe to our mailing list, we may send emails including:new product launchesPositive Pals updatesbehind-the-scenes contentoffers and discountsSkittlesketch newsYou can unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting us.Payment InformationPayments are processed securely through third-party payment providers.Skittlesketch does not store your full payment card details.Payments may be processed through:Wix PaymentsPayPalThese providers process payment information in accordance with their own privacy policies.Website Data and AnalyticsWhen you visit this website, certain information may automatically be collected, including:IP addressbrowser typedevice informationoperating systempages visitedtime spent on the websitewebsite activityThis information helps us understand how visitors use our website and improve the customer experience.We may use:Wix AnalyticsGoogle Analyticsfor website performance and visitor analysis.CookiesThis website uses cookies to improve your browsing experience and understand how visitors use our website.Cookies are small text files stored on your device that help websites remember information about your visit.Cookies may be used for:website functionalityanalyticsimproving website performanceembedded social media contentYou can control or disable cookies through your browser settings or the cookie settings available on this website.Please note that disabling cookies may affect some website functionality.Social Media and Third PartiesThis website may include links, buttons, or embedded content from third-party platforms including social media websites.These platforms may collect information according to their own privacy policies.Skittlesketch may share customer content, such as tagged posts or images shared publicly on social media, unless you request otherwise.We recommend reviewing the privacy policies of any third-party websites you visit.Trustpilot ReviewsSkittlesketch may collect and display customer reviews through Trustpilot.Any information submitted through Trustpilot is processed according to Trustpilot’s own privacy policy.How We Store Your InformationWe take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.Information may be stored using trusted third-party services including:WixGoogle services, including Gmail and Google DrivePayment providersEmail marketing providersThese providers process information according to their own privacy policies and security measures.How Long We Keep Your InformationWe retain personal information only for as long as necessary for the purpose it was collected.This may include:completing ordersproviding customer supportmaintaining business recordsmeeting legal and accounting requirementsprotecting against disputes or fraudulent activitymaintaining records of commissions and artworkSome information, such as completed artwork files, order records, and customer communications, may be retained for longer periods where reasonably necessary.Your RightsUnder UK data protection laws, you have rights regarding your personal information.These include:The right to request access to the information we hold about youThe right to request corrections to inaccurate informationThe right to request deletion of your information where applicableThe right to withdraw consent for marketing communicationsThe right to object to certain uses of your informationThe right to complain to the Information Commissioner’s Office (ICO)To make a request, please contact:contact@skittlesketch.co.ukWe may need to verify your identity before completing certain requests.Changes to This Privacy PolicyWe may update this Privacy Policy from time to time.Any changes will be published on this page with an updated date.Please check this page periodically to ensure you are aware of any updates.ContactIf you have any questions about this Privacy Policy or how your information is handled, please contact:contact@skittlesketch.co.uk

Cookie PolicyLast updated: July 2026Skittlesketch uses cookies and similar technologies to help improve your experience when visiting our website.This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences.In this policy:“We”, “us”, and “our” refers to Skittlesketch, owned and operated by Molly Denholm-Smith.If you have any questions about this Cookie Policy, please contact:contact@skittlesketch.co.ukWhat are cookies?Cookies are small text files placed on your device when you visit a website.They allow websites to remember information about your visit, such as your preferences, browsing activity, and how you interact with the website.Cookies help websites function properly and can also provide information that helps businesses understand how visitors use their website.How We Use CookiesSkittlesketch uses cookies for several purposes, including:Essential CookiesThese cookies are necessary for the website to function correctly.They allow features such as:website navigationshopping functionalitysecure checkoutremembering your preferencesThese cookies cannot usually be disabled because the website may not function properly without them.Analytics CookiesAnalytics cookies help us understand how visitors use our website.We may use:Wix AnalyticsGoogle AnalyticsThese cookies may collect information such as:pages visitedtime spent on pagesdevice informationbrowser typegeneral location informationhow visitors found the websiteThis information helps us improve the website, understand customer needs, and improve the overall user experience.Analytics cookies are only used where you have provided consent through the cookie settings on our website.Marketing and Social Media CookiesSome pages on this website may include content from third-party platforms, such as social media websites.These platforms may place cookies on your device when you interact with their content.Examples may include:InstagramTikTokPinterestother embedded social media contentThese cookies are controlled by the relevant third-party platform and are subject to their own privacy policies.Email Marketing CookiesMarketing emails sent by Skittlesketch may include tracking technologies that help us understand engagement, such as whether emails are opened or links are clicked.This information helps us improve our emails and ensure the content we send is relevant.You can unsubscribe from marketing emails at any time.Managing Your Cookie PreferencesWhen you first visit this website, you can choose whether to accept or reject non-essential cookies through the cookie consent banner.You can also manage or remove cookies through your browser settings.Please note that disabling certain cookies may affect some website functionality.Third-Party CookiesSome cookies used on this website are provided by third-party services.These providers may process information according to their own privacy policies.Third-party services used by Skittlesketch may include:WixGoogle AnalyticsPayPalPayment providersSocial media platformsEmail marketing servicesWe recommend reviewing the privacy and cookie policies of these providers for further information.Changes to This Cookie PolicyWe may update this Cookie Policy from time to time.Any changes will be published on this page with an updated date.ContactIf you have any questions about this Cookie Policy, please contact:contact@skittlesketch.co.uk

Shop PoliciesLast updated: July 2026Thank you for shopping with Skittlesketch!By placing an order with Skittlesketch, you confirm that you have read and agree to these shop policies. These policies explain important information about returns, refunds, shipping, and order processing.If you have any questions, please contact:contact@skittlesketch.co.ukReturns and RefundsStandard ProductsFor non personalised physical products, including prints, stickers, keychains, and other merchandise, returns are accepted in line with UK consumer rights.If you wish to cancel your order, please contact Skittlesketch within 14 days of receiving your item.Once your cancellation has been confirmed, you must return the item within 14 days.Returned items must be unused, undamaged, and in their original condition.Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrectly supplied.Refunds will be issued once the returned item has been received and checked.Items Not Eligible for ReturnDue to the nature of these products, returns cannot be accepted for:Digital downloads once accessed or downloadedPersonalised or made-to-order items once work has begunItems that have been used, damaged, or altered after deliveryThis does not affect your statutory rights regarding faulty, damaged, or incorrectly supplied items.Personalised Artwork and Pet PortraitsPersonalised artwork, including pet portraits, is created specifically for each customer.If you wish to cancel your order, please contact Skittlesketch as soon as possible.Cancellations may be accepted before work has started.Once your artwork has been started, including sketching, drawing, painting, or creating the design, refunds are no longer available as the artwork has been created specifically for you.Personalised artwork cannot be returned unless it arrives faulty or damaged.Digital ProductsDigital products are supplied for personal use only.Once digital content has been accessed or downloaded, refunds cannot be provided.By purchasing digital content, you agree that delivery begins immediately and acknowledge that you lose your statutory cancellation rights once access or download begins.Shipping and DeliverySkittlesketch ships worldwide.Delivery estimates are provided as guidance only and may vary depending on location, busy periods, postal delays, customs processing, and circumstances outside of Skittlesketch’s control.Customers are responsible for providing an accurate delivery address at checkout.If an order is returned due to an incorrect or incomplete address, additional postage costs may be required before the order can be resent.Lost or Missing ParcelsIf your order has not arrived, please contact:contact@skittlesketch.co.ukFor standard UK deliveries, please allow 10 working days after the expected delivery date before contacting us regarding a missing parcel.For international deliveries, please allow:20 working days after the expected delivery date for Europe25 working days after the expected delivery date for the rest of the worldFor tracked deliveries, please contact us if your parcel has not arrived within the same timeframes above.Where appropriate, replacement items will be arranged once the parcel has been confirmed as lost by the delivery provider.Customs, Duties and TaxesInternational customers are responsible for any customs charges, import duties, VAT, handling fees, or other charges applied by their country.Skittlesketch is not responsible for delays caused by customs processing.Damaged OrdersIf your order arrives damaged, please contact Skittlesketch as soon as possible with photographs of the damage and packaging where possible.We will work with you to resolve the issue.Intellectual PropertyAll artwork, illustrations, and designs created by Skittlesketch remain the intellectual property of Skittlesketch unless otherwise agreed in writing.Products purchased from Skittlesketch are for personal use only.Artwork may not be copied, reproduced, resold, redistributed, or used commercially without permission.For commercial enquiries, please contact:contact@skittlesketch.co.uk

Positive Pals Club PoliciesLast updated: July 2026Welcome to Positive Pals Club, a monthly illustrated mail subscription created and run by Skittlesketch.By subscribing to Positive Pals, you agree to these policies. Please read them before purchasing.If you have any questions, please contact:contact@skittlesketch.co.ukWhat is Positive Pals?Positive Pals is a creator-led monthly subscription designed to bring a little happiness through illustrated stories, creativity, and thoughtful surprises.Depending on the membership chosen, subscribers may receive:An illustrated mini newspaperAn A5 art printA sticker or sticker sheetTwo surprise goodies, which may include items such as keychains, bookmarks, postcards, extra stickers, or similar itemsContents may vary each month.Skittlesketch reserves the right to add, remove, or change included items while maintaining the overall value and experience of the subscription.Membership OptionsPositive Pals is available as:Monthly rolling subscription3 month subscription6 month subscription12 month subscriptionDigital membershipNewspaper-only membershipPrevious edition purchasesDispatch DatesPositive Pals editions are dispatched shortly after the 5th of each month.Orders placed on or before the 5th of the month will receive that month’s edition.Orders placed after the 5th of the month will begin with the following month’s edition.For example:Order placed on 4 June: Your first edition will be June.Order placed on 10 June: Your first edition will be July.Monthly Rolling SubscriptionsMonthly subscriptions renew automatically on the same date each month that you originally subscribed.For example, if you subscribe on 13 May, your payment will be taken on the 13th of each following month.You can cancel your subscription at any time.To avoid being charged for the next edition, cancellations must be completed before your next scheduled payment date.If payment has already been taken, your edition will still be sent and refunds cannot be provided.Prepaid Subscriptions3, 6, and 12 month subscriptions are discounted options offered in exchange for commitment to the selected subscription period.Once the first edition has been dispatched, prepaid subscriptions cannot be cancelled or refunded.This is because Positive Pals editions are produced based on subscriber numbers and discounted pricing is offered in exchange for committing to the selected term.Pausing Your SubscriptionSubscribers may pause their membership for up to three months at a time.To pause your subscription, please contact:contact@skittlesketch.co.ukPlease include your preferred restart date.Failed PaymentsIf a subscription payment fails, your payment method may be automatically retried.You will have up to two weeks to update your payment details or complete payment.If payment remains unsuccessful, your subscription may be cancelled.Restarting after cancellation may mean you are treated as a new subscriber and previous discounts or benefits may no longer apply.Digital MembershipsDigital Positive Pals memberships include digital versions of the month’s contents.Digital files are supplied for personal use only.You may download and print these items for your own personal enjoyment.You may not:sell the filesuse them commerciallyreproduce them for business purposesinclude them in products for saleredistribute or share the files publiclyIf you are interested in commercial usage, please contact Skittlesketch.Previous EditionsPrevious Positive Pals editions may be available to purchase while stocks last.Previous editions may be sold at a higher price than active subscriptions due to additional printing and handling costs.DeliveryPositive Pals is sent worldwide.The standard Positive Pals delivery option is untracked to help keep subscription costs affordable.Delivery times are estimates only and may vary due to postal delays, customs processing, holidays, or circumstances outside of Skittlesketch’s control.If your Positive Pals edition does not arrive within the expected timeframe, please contact:contact@skittlesketch.co.ukInternational CustomersInternational customers are responsible for any customs charges, import duties, VAT, handling fees, or other charges applied by their country.Skittlesketch cannot control delays caused by customs processing.DelaysPositive Pals is created and fulfilled by an independent artist.Occasionally, dispatch may be delayed due to:illnessfamily emergenciesholidayspostal disruptionsupplier issuesunforeseen circumstancesWhere possible, subscribers will be informed of any delays.Community SubmissionsOccasionally, subscribers may be invited to submit stories, quotes, ideas, or other content for possible inclusion in Positive Pals.By submitting content, you give Skittlesketch permission to use, edit, and publish the submission for Positive Pals purposes.Please do not submit personal information about another person without their permission.Any personal information shared publicly will only be used with appropriate consent.ContactIf you have any questions about Positive Pals, please contact:contact@skittlesketch.co.uk