Terms and Conditions 1. About By using any service of Skittlesketch you (the client) agree to be bound by the terms and conditions listed below. Any participation in this service will constitute acceptance of this agreement. These terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or agree to the commencement of any work with Skittlesketch. If you do not agree to abide by these terms and conditions, please do not use this service. If you do not understand any part of these terms and conditions or you need further clarification on any of the points within this document, please contact me by email at: contactskittlesketch@gmail.com 2. Definitions Molly/Illustrator/me/I, trading as Skittlesketch The Client = You, the organisation, person, group, company, commissioning Skitlesketch. Project = All work/services undertaken by Skittlesketch for the client. Third Parties = Any other person/organisation/group/company. Terms of Agreement = The agreed terms prepared by Skittlesketch documenting the deliverables and duties of both Skittlesketch and the client, before commencement of a project. Consultancy = Advice given within my field of expertise. Prepaid = Services paid for in advance of completion Revisions = Any minor adjustments, minor ‘tweaks’ or minor changes, deemed necessary by the client. 3. Commencement of Work a) The client acknowledges that they have had the opportunity to carefully read through these terms and conditions before any project commences. b) The client accepts that these terms and conditions supersede that of their own or of any other. c) The client has authority and permission to commission the services of Skittlesketch for and on behalf of themselves, their organisation, business, group or associates, as appropriate. d) Unless otherwise agreed in the brief, in writing and prior to commencement of the project, Skittlesketch does not include any extra costs associated with or liaising with, any client third parties. For example, other illustrators, copy writers, printers, designers, editors or website developers. e) All communication by both parties is undertaken remotely, through email, messenger services, SMS, telephone or Skype etc. Unless otherwise agreed in writing. Any requested in person (face-to-face meetings) will be agreed and scheduled prior to the commencement of each project. In person meetings are subject to an extra charge by Skittlesketch at an hourly rate of $57.49. Depending upon the meeting location and travel logistics, Skittlesketch may also levy a charge to the client for reasonable travel/accommodation expenses. f) Skittlesketch reserves the right to refuse to undertake any project that is deemed illegal or immoral. 4. Cancellation a) The client has the right to cancel or terminate any project at any time. b) In the unlikely event that Skittlesketch should suffer from reasonable circumstances beyond their control, (such as; illness, acts of God, personal trauma, technical difficulties etc.) that may render the project incomplete or delayed. In this circumstance, Skittlesketch reserve the right to request that the client agrees to either:

• Reschedule the project consultation, project deadline or agreed completion date.

Or

• Allow Skittlesketch to outsource the project to another illustrator for completion. In this instance, the project will be outsourced under these terms and conditions and at no extra charge to the client.

5. Project Process a) Skittlesketch may need to discuss the project, ideas, seek answers to questions or refer to the client throughout the project process. b) It is agreed that it is the responsibility of the client to ensure that the brief provided is completed and sent to Skittlesketch providing the relevant and correct information (including, text, logos, photographs, etc.) as reasonably requested, in order to complete the project successfully.. Any further text, information, logos, photographs or image files used to describe or be used in the client’s product/service are to be provided to Skittlesketch and considered part of a revision if provided after the initial brief is submitted. c) The client accepts that any delay in providing information that Skittlesketch has requested or any delay in communications that Skittlesketch experiences in dealing with the client, may result in incompletion and deadline delays for the project, for which Skittlesketch cannot be held liable. d) Skittlesketch will submit all projects and drafts to the client in PNG/JPEG/PDF/PSD/INDD files depending which suits best - and by email, unless otherwise agreed in writing. e) The client is expected to read carefully through all drafts of any project. Particularly in the event of going to public. The client takes all responsibility for checking that spellings, names, terminology and industry references are correct. f) Skittlesketch is not responsible or liable for how the project is used or distributed once the final draft has been approved. All material supplied by the client is assumed to be accurate, correct and free from copyright. g) Skittlesketch will endeavour to ensure that all facts and statements within their work are true and Skittlesketch will never knowingly infringe upon any copyright of a third party. However, it remains the responsibility of the client to ensure that all final drafts of projects are correct and copyright free. 6. Payment a) Payment for all services are to be made in GBP Sterling, unless discussed otherwise. Payment can be made online through PayPal, Or offline, via bank transfer, cash or cheque. The client is responsible for any payment fees incurred, including PayPal charges and international transfers. Account information and payment instruction is included within all invoicing. b) Skittlesketch does not tolerate or accept any charge-back threat or actual charge-back from your chosen payment method, for example, your credit card or PayPal. In the event that a charge-back threat is made or is placed, Skittlesketch reserve the right to report the incident to any credit reporting agencies. In this event, copyright of any work, will remain the intellectual property of Skittlesketch. 7. Confidentiality a) Skittlesketch will not discuss or disclose the client’s organisation/business matters with any third party. This, except in the instance of being required to do so by law or as a necessity within a working capacity, such as and for example, in the instance of entering into discussions on behalf of the client with other editors and printers etc. b) Skittlesketch is available to sign non-disclosure agreements or confidentiality agreements when required to do so. In this eventuality, it is the responsibility of the client to produce, distribute and pay for all associated costs and expenses. 8. Intellectual Property Ownership a) Upon completion, copyright of each project belongs to the client. This unless, in the event of outstanding balance or dispute. In this instance, copyright will remain with Skittlesketch until the account has been settled and or the dispute resolved. b) The client cannot resell, distribute, publish or use any copy, content or illustration by Skittlesketch, until all outstanding invoices and balances have been paid. c) Upon completion, the author will gain commercial usage and copyright for the illustrations. 9. Claims and Liabilities a) Any claim whatsoever made by the client must be made to Skittlesketch in writing, within 7 days of the project final delivery. b) It is agreed that as a result of the client using the services and advice of Skittlesketch, Skittleskech will take no responsibility or liability whatsoever to either the client or any third party for damages. This includes damages to the client’s profits or any financial loss. c) Skittlesketch take no responsibility or liability for any complaints, claims, litigation or any other incidental and consequential losses or special damages. d) If any section of this agreement shall be unlawful, void, or for any reason unenforceable, then that section shall be deemed severable from this agreement and shall not affect the validity and enforcement of any remaining sections. e) In the event of any breach of express obligations by Skittlesketch, the client’s remedies will be limited to damages. Damages, shall not exceed the fees and expenses paid by the client under both these terms and conditions and the Letter of Agreement. f) These terms and conditions are not transferable by the client to any third party. g) The Letter of Agreement, these terms and conditions and any services provided by Skittlesketch are done so under the laws of England and Wales. Both the client and Skittlesketch exclusively submit jurisdiction to the courts of England and Wales. 10. This section is in addition to the above terms and is specific to : Individual Project Quotations ​ a) Written quotations and price estimates for all services are produced and submitted free of charge. All quotations provided by Skittlesketch are valid for 30 days from the date of submission. b) Quotations are produced by Skittlesketch and are based upon exacting information provided by the client. Any missing or inaccurate information that changes the project in any way, will render the quote void. c) Following quotation approval from the client, the client will sign and return a ‘Letter of Agreement’ This will be prepared by Skittlesketch and it will document the deliverables and duties of both Skittlesketch and the client. This Letter of Agreement is specific to the client’s project and will detail an exact brief, deadlines/timescale, any in person meetings, third party liaisons, revisions and payment information etc. d) The client agrees that Skittlesketch will not commence work on any project without a signed Letter of Agreement in place. e) The client will return the Letter of Agreement to Skittlesketch, via email or post, within 14 days of submission. If the client fails to return the Letter of Agreement within this 14 day period, then the Letter of Agreement becomes void. f) Unless otherwise agreed in writing, the client will pay a 50% non- refundable deposit before commencement of the project. Work will not begin until the 50% non-refundable deposit has been received, nor will be continued if the further two 25% of the payments have not been received. g) The non-refundable deposit is due for payment at the same time as the client returns the Letter of Agreement. h) If the client decides to cancel a project, the 50% non- refundable deposit is non-refundable. In this instance Skittlesketch reserves the right to charge for any time or work expended upon the project, to the date of cancellation. i) If the client wishes to postpone completion of the project after the Letter of Agreement has been signed, Skittlesketch reserve the right to make reasonable judgement as to the feasibility of rescheduling the service and completing the project within a postponed timescale. j) The client agrees that any edits or revisions must take place within the scope of that described in the Letter of Agreement. The process includes 2 drafts, and a final project. The client understand that the first draft is a rough sketch, black and white image that shows the basic ideas for the project. The second draft will be completed in colour with finer detail added. The third and final project will be a completion of the entire project. k) For project quotations Skittlesketch offer up to 2 revisions of each project, at no extra charge. It is agreed that the client will advise Skittlesketch of any first revisions within 7 days of the client receiving the first draft. It is agreed that the client will advise Skittlesketch of any second (and final) revision within 7 days of the client receiving the second draft. If revisions are wanted by the client after the final draft is submitted, the client understands there will be an additional cost of $57.49 to each page/revision. It is agreed that the client will provide clear and detailed instruction regarding any of the aforementioned revisions that the client wishes Skittlesketch to implement. l) If the client does not approve the first draft or request any revision after 7 days of Skittlesketch submitting the first draft, it will be assumed that this draft has been approved. In this instance, the project will be closed and the balance will be due for payment by the client. If the client does not approve the second draft or request any revision after 7 days of Composing Copy LLP submitting the second draft, it will be assumed that this draft has been approved. In this instance, the project will be closed and the balance will be due for payment by the client. Any subsequent revisions or change requests from the client after this time, will be considered as a new project and charged accordingly. m) A 25% is due for payment upon receipt of the first draft, and the final 25% is due for payment upon receipt of the second draft. n) Payment terms for the invoice balance are 30 days from the date of invoice. o) Skittlesketch is entitled to suspend accounts with outstanding balances and no further work will be undertaken by Skittlesketch for the client, until full payment is received. In this instance, future work may be subject to payment in advance. p) Skittlesketch may withhold any information in relation to the project if an invoice remains outstanding and unpaid. q) Invoices outstanding after the 30 day payment term, will be subject to statutory interest charges, will incur debt recovery costs and may be referred to an external debt collection agency. r) Once a project invoice has been paid in full, copyright of the project belongs to the client.

About This Policy

This policy explains areas of this website that may affect your privacy and personal details, how Skittlesketch collect, store and manage your data and how your rights under the GDPR, DPA & PECR are adhered to. Within this privacy policy, we also explain our use of cookies, third party advertising/commercial sponsorship and the download of any documents, files or software that we may make available to you on this website.

Further explanations may be provided for specific pages or features of this website in order to help you understand how Skittlesketch and this website interact with you and your computer/device.

In this policy: "we", "us" and "our" refer to Skittlesketch.

In this policy: “you”, “user” and “your” refer to you—the user of this website.

Your Personal Data

Your personal data is only used for the purpose of the explicit consent that you have given.

You can withdraw your consent and instruct us to stop using/destroy your data at any time.

Your data is stored securely using pseudonymisation and GDPR compliant cloud-based storage.

Personal data that we process for any purpose shall not be kept for longer than is necessary for the purpose it’s intended for. We may also retain your personal data where such retention is necessary. For example, in compliance with a legal obligation to which we are subject.

We may manage and securely store your usage data. This data is in regard to your use of our website and services. The usage data may include:

• Your IP address

• Geographical location

• Browser type/version

• Operating system

• Referral source

• Length of visit

• Page views

• Website navigation paths

This information may also include timing, frequency and pattern of our website use. The source of the usage data is through our analytics programme and the basis for this processing is to monitor and improve our website services.

We may manage and securely store your publication data. This data refers to information that you may choose and have consented to posting for publication of, on our website or through our services. Your publication data may be processed by us for the purpose of enabling such publication and administering our website and services.

We may manage and securely store your enquiry data. This data refers to any information contained in any enquiry that you choose to submit to us regarding our goods and/or services. Your enquiry data may be processed by us for the purpose of offering, marketing and selling our relevant goods and/or services to you.

We may manage and securely store your notification data. This is the data that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. Your notification data may be processed by us, for the purpose of sending you relevant notifications and/or newsletters that you have consented to receiving.

We may manage and securely store your correspondence data. This data refers to any information contained within or relating to any communication that you choose to/consent to sending to us. Your correspondence data may include communication content and metadata associated with the communication. Our website will generate any metadata associated with your communications, via our website contact form. Your correspondence data may be processed by us, for the purpose of communicating with you and for our record-keeping.

We may manage and securely store any of your personal data identified in this policy (where reasonably necessary) for the exercise or defence of legal claims, obtaining or maintaining insurance coverage, managing risks or obtaining professional advice. Your personal data may also be used in compliance with any legal obligation to which we are subject.

We may disclose your personal data to our professional advisers (where reasonably necessary) for the purposes of obtaining or maintaining insurance coverage, managing risks or obtaining professional advice. Your personal data may also be used to exercise the defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

We may disclose your personal data financial transactions, relating to our website and services and as handled by our payment services providers. We will share transaction data with our payment service providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments.

Skittlesketch (and this website) complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into effect from May 2018.

Use of Cookies

This website uses cookies to provide a better user experience whilst you are visiting our website. By using our website and agreeing to this policy, you consent to our use of cookies. You are advised that if you wish to deny the use of and the saving of cookies from this website, you should take the necessary steps within your web browser security settings to block all cookies from this website. Alternatively, you can use the cookie control system (if available), upon your first visit.

What are cookies? Cookies are small files saved to the hard drive of your computer. Cookies track, save and store information about your interactions with and your usage of our website. Cookies allow our website, (through its server) to provide you with a tailored user experience. This website uses tracking software to monitor our visitors in order to better understand how users use our website. The software will save a cookie to the hard drive of your computer, in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Adverts and Sponsored Links

This website may on occasion, contain sponsored links and adverts. Clicking on any such advert, will direct you to the advertiser’s website through a referral program (which may also use cookies) and will track the number of referrals sent from this website. Users should be aware, that clicking on any sponsored external link, is at your own risk. Skittlesketch cannot be held liable for any damages or implications caused by visiting any external links.

Downloads and Media Files

Any downloadable documents, files or media that are available on this website or external third-party websites, are provided to website users to download at your own risk. Whilst all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify download authenticity by using third party antivirus software or similar applications.

Contact and Communication

Contacting us through our website is at your own discretion and your own risk. In accordance with this privacy policy, your personal information is kept private and stored securely until a time that it is no longer required or has served the purpose it was intended for. If you have any questions in regard to any area of our data processing actions, please contact us through any of the various communication methods listed at the top of this page.

Email Mailing List and Marketing Messages

On occasion, we may operate a mailing list program. This is via email, with the user’s explicit consent and is used to inform our subscribers about our products, services and any news that we supply or publish. Subscriber personal details are managed in accordance with the regulations named in this policy. Subscribers can unsubscribe at any time either by contacting us directly to withdraw consent or through our automated online service. The type and the content of marketing messages that subscribers receive is outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. In this instance, such email marketing messages may record a range of subscriber data relating to engagement, geographic and demographics.

External Website Links and Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned within this website. We cannot guarantee or verify the contents of any externally linked website, despite our best efforts. Please be aware that users click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links.

Social Media and Usage

We adopt a social media policy to ensure our business and our staff conduct themselves accordingly online. Whilst we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with and/or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media. There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. Social sharing buttons should be used at your own discretion and you accept that doing so, may publish content to a social media profile feed or page.

Your rights

You may contact us to request that we provide you with any personal information that we may hold about you. We can provide this information subject to:

• An administration fee for (GBP) £10.00

• The supply of appropriate evidence of your identity. Usually, we accept a photocopy of your passport certified by a solicitor/bank, along with an original copy of a utility bill showing your current address.

We may withhold personal information that you request, to the extent permitted by law.

Amendment Notice

We may amend this policy from time to time and publish a new or updated version on our website. Please check this page periodically, to ensure that you are happy with any changes to this privacy policy.

By purchasing with Skittlesketch you are accepting the shop/shipping policies and you understand that: ​ Returns & Refunds - Other Items We gladly accept returns & refunds on selected items (see below for excluded items) We do not accept exchanges. - Contact us within 14 days of delivery - Ship item back within 21 days of delivery - You will receive your refund once the order/item is received by Skittlesketch Buyers are responsible for the return shipping costs, if the item is not returned in its original condition, the buyer is responsible for any loss in value. ​ Because of the nature of these items, unless they arrive damaged or defective (also requiring evidence), we can't accept returns for:

• Custom or personalized orders (pet portraits - see below)

• Digital downloads

• Intimate items (for health/hygiene reasons)

• Items on sale

​ Returns & Refunds - Pet Portraits If you have ordered a custom pet portrait (digital, pencil, painting) including; stickers, prints, keychains, etc.;

• If you wish to cancel your order please contact Skittlesketch within 24 hours of purchase for a refund. After this time a refund is not available.

• Once your order has been drawn/painted you cannot receive a refund under any circumstances.

​ Lost Post If the buyer has purchased standard shipping for their order this is with the knowledge that this order is not tracked nor insured by postal services. We are not liable for lost or damaged mail with standard shipping. ​ For tracked shipping, if your order appears lost (has been two weeks since the estimated time of delivery) please contact Skittlesketch through social media or email for us to send you out another! ​ If your order is marked as delivered and you still have not received your order, this is unfortunately out of our hands and you will have to contact your local post office or police station if your order has been stolen. If you have a police reference number for your stolen mail, we will be more than happy to help! ​ ​ Customs Duty, Tax, and VAT Buyers are responsible for any customs duty, tax, import tax, or VAT that may apply. I'm not responsible for delays due to customs. ​

Positive Pals Club – Terms & Conditions

Last updated: 21/10/2025

Welcome to the Positive Pals Club, a monthly mail subscription created and run by Skittlesketch (“we”, “us”, “our”). By subscribing, you agree to the following Terms & Conditions. Please read them carefully before signing up.

1. About the Club

Positive Pals Club is a monthly mail subscription service run by Skittlesketch, based in the UK. Each month, subscribers receive a curated bundle of illustrated goodies, including:

• One A5 art print

• One sticker or sticker sheet

• A themed “newspaper” letter featuring positive stories Occasionally, extra surprises may be included for special occasions such as birthdays or holidays.

2. Subscription & Billing

• Subscriptions are charged monthly on the same date you originally subscribed. For example, if you sign up on 5th November, future payments will be taken on the 5th of each month.

• There is no minimum subscription period — you can cancel at any time.

• If you cancel after a payment has been taken for the upcoming month, you will still receive that month’s mail but will not be refunded.

• All prices include postage.

• International subscribers are responsible for any customs duties, VAT, handling fees, or other import charges imposed by their country.

3. Pricing

• Past club items may be made available for purchase separately at a higher price (currently estimated around £20).

4. Shipping & Delivery

• Positive Pals mail is sent out during the second week of each month.

• UK orders usually arrive within a few working days after dispatch.

• International delivery typically takes 1–3 weeks, depending on destination and customs processing.

• If your package does not arrive or arrives damaged, please contact us at contact@skittlesketch.co.uk as soon as possible so we can arrange a replacement.

5. Cancellations & Pauses

• You can cancel at any time by managing your subscription before the next payment date (e.g. cancel before the 5th if you originally subscribed on the 5th).

• If you cancel after payment has been taken, you will still receive that month’s mail but will not receive a refund.

• In the event that we need to pause or cancel the subscription service due to unforeseen circumstances (such as illness or supply issues), we will notify all subscribers by email and issue refunds where appropriate.

6. Content & Submissions

• Subscribers may be invited to submit stories, quotes, or ideas to feature in the monthly newspaper. By submitting content, you grant Skittlesketch permission to use it (in full or edited form) without compensation.

• You must be 18 years old to submit your story.

• In Submissions you may not mention any other persons name or personal information unless they have given explicit permission to Skittlesketch.

• Personal information such as names, photos, or social media handles will only be shared publicly with your explicit permission. You may also remain anonymous if requested.

7. Age Recommendation

Positive Pals Club is suitable for most ages, but due to occasional references to real-world events (even in a positive context), we recommend it for subscribers who are comfortable engaging with current affairs.

8. Refunds & Returns

• Due to the nature of subscription products, we do not offer refunds for items you dislike or for mid-month cancellations.

• Replacements are offered for packages lost or damaged in transit.

9. Limitation of Liability

• We are not responsible for any customs delays, import duties, or handling fees once a parcel has left the UK.

• We are not liable for any allergic reactions, injuries, or damages resulting from misuse of the products.

• While we always aim to deliver on time, delays may occasionally occur due to factors outside our control (e.g. postal strikes, severe weather, or customs processing).

10. Emails & Digital Content

• Subscribers may receive occasional emails related to their subscription, including updates, behind-the-scenes content, and sneak peeks.

11. Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes will be handled under UK law.

12. Contact

If you have any questions, concerns, or issues with your subscription, please contact us via email at: contact@skittlesketch.co.uk